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Cash on delivery for online stores: set it up and reduce returned orders
4 min read
Cash on delivery removes the fear of buying online, but it needs organization so you don't pay for refused orders.
How it works
The customer orders, the delivery company hands over the order and collects the money, then transfers it to you as agreed.
Reduce refused orders
Most losses come from orders people don't accept.
- Confirm every order on WhatsApp before shipping
- Ask for a full address and a correct phone number
- Show delivery fees clearly before ordering
- Take a deposit for made-to-order items
Your delivery agreement
Ask about fees per area, how fast money is transferred, and return fees before you start.
With Matjari
Every Matjari store supports cash on delivery and WhatsApp orders, and other payment methods can be added.
Ready to launch your store?
Message us on WhatsApp and we'll help you build an online store that fits your business and budget.