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How to write a return policy for your online store (free template)
3 min read
A clear return policy reassures customers before they buy and protects you from disputes after.
What to include
- Return period in days
- Product condition rules
- Items that can't be returned
- Who pays delivery
- Refund or exchange method
- How to request a return
Where to put it
On its own store page, under each product page, and as a WhatsApp quick reply.
Write it in a minute
Use Matjari's free return policy generator: pick the period, who pays delivery and the refund type, then copy.
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