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Customer service for online stores: ready WhatsApp replies
4 min read
A fast, clear reply is what makes a customer finish the order. Copy and adapt these.
Ready replies
Save them as quick replies in WhatsApp Business:
- Price: "Welcome! [Product] is [price] JOD and delivery is [fee]. Shall I confirm your order?"
- Delivery: "We deliver within [time] to all areas, cash on delivery."
- Size: "Send me your height and weight and I'll help you pick a size."
- Delay: "Sorry for the delay, your order is with the courier, tracking [number]."
Simple rules
Reply within an hour during work time, use the customer's name, and don't argue with complaints: offer a solution.
After the sale
Send a thank-you after delivery and ask for feedback. Happy customers come back and refer friends.
Make it easy
A store with clear prices, sizes and return policy cuts repeated questions a lot.
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