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How to handle customer complaints in your online store
4 min read
The best protection for a store owner is making it easy for customers to get problems solved directly.
Prevent complaints
Most complaints come from unclear expectations:
- Accurate photos and descriptions
- Clear delivery fees and times
- A written return and exchange policy
- A visible WhatsApp number
When a complaint arrives
Reply fast, apologize, ask for details and offer a clear fix: exchange, return or compensation.
Tools that help
Use Matjari's free return policy generator and read the customer service guide.
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