Shipping and delivery inside Jordan: control cost, keep customers happy
5 min read
Delivery is the part of your store the customer physically experiences. A good delivery brings them back; a bad one cancels out all your marketing effort. Here is what to set up from the start.
Price delivery clearly
The best approach is simple and understandable: one flat rate inside Amman and another for the rest of the governorates. Complicated pricing makes customers hesitate.
If you want to raise order value, offer free delivery above a certain amount instead of discounting your products.
Set a delivery time and publish it
Write the expected delivery time on the product page and at checkout, and separate Amman from other areas. Keeping a realistic promise beats making a fast one you cannot deliver.
- Stated delivery time inside and outside Amman
- An order confirmation message as soon as it arrives
- A notification when the order goes out for delivery
A written return policy
A clear return policy reduces disputes and builds trust. State the return window, the acceptable condition of the product, and who pays return shipping. A short, direct page beats a long vague one.
Treat returns as a number, not a surprise
Log every return and its reason. After a month a pattern appears: inaccurate photos for one product, missing sizes, or a problem area for delivery. Fixing the cause is far cheaper than absorbing the cost every month.
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